Unable to connect to Twitter Profile

[Narelle]

I have version 7.3.4 of Blog2Social, I have the Premium version. I am unable to connect to any of my Twitter profiles. I followed all the steps provided previously re adding the API and the API Key. Each time I select connect profile I am redirected to a page to upgrade my Blog2Social to the Premium version which I already have. Please advise. Thanks Narelle

[Blog2Social Support]

Hello Narelle,

Thanks for reaching out.

Rest assured, I’m sure we can solve this.
Please be so kind as to send me a screenshot of your “Networks” overview and a screenshot of your “Network APP-Management” that you access after clicking on “Manage API Apps” so I can check this for you.

I’m looking forward to your reply.

Best regards

Benedikt

[Narelle]

Hi

Please see screenshots as requested:

Network API Management
Connect Profile

[Blog2Social Support]

Hello Narelle,

Thanks for your reply.

Do I understand correctly that you’re receiving the upgrade notification when clicking on “Connect Profile”?
Please try uninstalling and reinstalling Blog2Social. After that, please be so kind as to try once again connecting your Twitter profile.

Please let me know if it worked out.

Best regards

Benedikt

[Narelle]

Good morning

Happy New Year.

You did understand my issue correctly.

I have followed your instruction to uninstall and reinstall Blog2Social and then try connecting my Twitter profile. I received the same error message as previously reported.

What do I try next?

Thanks
Regards
Narelle

[Blog2Social Support]

Hello Narelle,

Thank you for your reply.

Due to privacy reasons I have sent you a private message.

Best regards and a happy new year

Benedikt

[newbook]

I have the same problem. when I click on "+add app" there is a upgrade pop up . even if I should be able to connect one account as free tier offers this bug doesn't let me do so. Can you please help

[Blog2Social Support]

I have the same problem. when I click on "+add app" there is a upgrade pop up . even if I should be able to connect one account as free tier offers this bug doesn't let me do so. Can you please help

Hello,

Thanks for reaching out.

May I ask you if you already have connected one Twitter API app in Blog2Social?
Did you try uninstalling / reinstalling the latest version of Blog2Social on your website?

Best regards

Benedikt

[sidog]

I've got a similar issue. I mistakenly setup an API app for a personal account and went through the "connect profile" step. When I realized I connected the wrong account, I deleted the API app in the blog2social X (twitter) "Manage API Apps" section. I went through the process again to add the newly acquired API App data from the correct X account, then tried the "connect profle" step. It now prompts asking, "You want to connect another profile, page or group?". It's as if it doesn't recognize that I've deleted the app and I'm adding a new app with a new profile. I deleted the Blog2Social pluggin and tried to connect again but get the same results. Please help

[Blog2Social Support]

I've got a similar issue. I mistakenly setup an API app for a personal account and went through the "connect profile" step. When I realized I connected the wrong account, I deleted the API app in the blog2social X (twitter) "Manage API Apps" section. I went through the process again to add the newly acquired API App data from the correct X account, then tried the "connect profle" step. It now prompts asking, "You want to connect another profile, page or group?". It's as if it doesn't recognize that I've deleted the app and I'm adding a new app with a new profile. I deleted the Blog2Social pluggin and tried to connect again but get the same results. Please help

Hello,

Thank you for reaching out.

Which version of Blog2Social is installed on your website?
Did you try uninstalling and reinstalling the latest version 7.4.1 of Blog2Social and to check if this solves this behavior?

Best regards

Benedikt

[sidog]

I'm using version 7.4.1. As I stated, I did uninstall and re-install the Blog2Social plugin. This did not fix the issue. When I click the "Connect Profile" I continue getting a popup window the message, "You want to connect another profile, page or group?" with a link to upgrade to Blog2Social Pro. It must think I've already connected a profile but on the networks screen, next to the "Twitter (X)" network, I see "Connections 0/1".

The "Connect Profile" popup URL looks like it's connecting the the Blog2Social site so I'm assuming that the database on your end is not being cleared when I delete the Twitter (X) App on my end so I don't think there's anything I can do on my end. Here's the URL that the popup window is pointing to:

https://developer.blog2social.com/auth/auth.php?b2s_token=(XXX)%2C&sprache=en&unset=true&hostUrl=https%3A%2F%2Fwww2.mitosis.com%2Fwp-json%2F&portal_id=2&transfer=oauth&mandant_id=0&version=3&affiliate_id=0&plugin_version=741&choose=profile&location=https%3A%2F%2Fwww2.mitosis.com

NOTE: I replaced the "b2s_token" param above with (XXX) for security but I can send to you privately if it helps.

[Blog2Social Support]

Hello,

Thanks for your reply.

Please be so kind as to send me a screen recording of your “Networks” and “Network APP-Management” and how you proceed when connecting your X / Twitter profile so I’m able to take a closer look at this.

Best regards

Benedikt

[sidog]

Here's a video cap of what I'm talking about.

https://www.awesomescreenshot.com/video/25998238?key=336ea65105515c99561292b7cf1cb2e7

[Blog2Social Support]

Hello,

Thanks for your feedback.

Please be so kind as to check your “Networks” overview once again. Your Twitter profile should now be displayed properly. If you are facing multiple Twitter profiles, please delete the duplicated ones by clicking on the little trash bag icon.

Best regards

Benedikt

[sidog]

I'm still unable to see the profiles. I only see a prompt for upgrading. See the new video (same effect as before). Not sure if you cleared something on your end. I've moved my site from www2.mitosis.com to www.mitosis.com since this thread began a week ago.

Here's the latest video. Nothing has changed:

https://www.awesomescreenshot.com/video/26031811?key=5dba1ab04d290448b44386b414b796fe

[Blog2Social Support]

Hello,

Thank you for your feedback.

Please be so kind as to try once again connecting your Twitter profile. It should now work out properly.

Best regards

Benedikt

[sidog]

It worked! Thank you so much!

[Blog2Social Support]

Hello,

Thanks for your feedback and great to hear that it worked out.

If you are happy with my support and with Blog2Social, we'd be thrilled if you left us a 5-star-rating on
https://wordpress.org/support/plugin/blog2social/reviews/?filter=5

Please let me know if you have any other questions.

Best regards

Benedikt