1,800 month plan cut to 100 month with no notice

[ukdj]

Hi,

I'm a long-standing customer on the Blog2Social WP X integration add-on (subscription #4366549, account: George Allison), and my plan has been changed without my knowledge.

What happened, in order:

1. On 5 June 2026, PayPro Global emailed to confirm my subscription had renewed for another month at the "1,800 posts per month (max. 60/day)" tier. Nothing in that renewal notice mentioned any change to my plan.

2. Only afterwards did I receive a separate notification showing my plan had been changed from "1,800 posts per month" to "100 posts per month", an 18x reduction. I was given no advance warning, no chance to accept or decline, and no explanation. I found out only because the second message contradicted the first.

3. Your website no longer offers the 1,800/month tier at all. The X add-on now tops out at 250 posts/month.

I understand X's API changes may have forced you to restructure the volumes, and that is not the core of my concern. My complaints are these: the downgrade was applied silently at renewal with no notice that I am aware of, and to post anywhere near my previous volume I would now have to pay 39.01 GBP per month. That is a significant increase on what I had been paying, and even at that price the maximum available (250 posts/month) is still a fraction of the 1,800/month I had. So I am being asked to pay more for far less.

Please can you:

- Confirm whether the 1,800/month tier is permanently discontinued, and the date and reason.
- Explain why the downgrade was applied at renewal without prior notice.
- Confirm exactly which tier and price subscription #4366549 is now being billed at.

I'd appreciate any feedback here, as I enjoy the product.

Best,

[Blog2Social Support]

Hi George,

Thank you for your message and for explaining the situation in detail.

We understand your concern regarding the change to your X posting volume.

The change is related to the updated X API pricing model. The costs for third-party tools using the official X API have increased significantly, and Blog2Social is directly affected by these changes. To continue offering reliable and compliant publishing to X, we had to adjust the X Add-on plans and the included posting volumes accordingly.

We informed customers about this change in our newsletter/customer communication in May. In that communication, we explained that the X feature would continue to be available as an add-on and that the posting packages would be adapted due to the new X API conditions.

Your package was adjusted according to the communicated new X posting structure. We understand that the reduction in posting volume is substantial compared with the previous plan. However, this adjustment is necessary because the API costs imposed by X have increased disproportionately, and we have to reflect these costs in the available X packages.

If you have any further questions about your current X Add-on package, please let us know.

Best regards,
The Blog2Social Team

[ukdj]

Hi George,

Thank you for your message and for explaining the situation in detail.

We understand your concern regarding the change to your X posting volume.

The change is related to the updated X API pricing model. The costs for third-party tools using the official X API have increased significantly, and Blog2Social is directly affected by these changes. To continue offering reliable and compliant publishing to X, we had to adjust the X Add-on plans and the included posting volumes accordingly.

We informed customers about this change in our newsletter/customer communication in May. In that communication, we explained that the X feature would continue to be available as an add-on and that the posting packages would be adapted due to the new X API conditions.

Your package was adjusted according to the communicated new X posting structure. We understand that the reduction in posting volume is substantial compared with the previous plan. However, this adjustment is necessary because the API costs imposed by X have increased disproportionately, and we have to reflect these costs in the available X packages.

If you have any further questions about your current X Add-on package, please let us know.

Best regards,
The Blog2Social Team

I missed the communication; my apologies for the communication above, suggesting it had not been done. In which case, please feel free to remove this post.

[ukdj]

New issue, we cannot post to X at all, as it says

"Your monthly X post volume

-1601 remaining from -1100

Need more?"

I have subscribed to the

'250 posts per month & licence (max. 200 posts per day)'

Please advise how to solve this.

Best,

[ukdj]

Apologies, situation has resolved itself.

[Blog2Social Support]

Hi George,

Thank you for the update.

We are glad to hear that the issue has resolved itself. If you notice anything unusual again or if the X post volume is not displayed correctly in the future, please feel free to contact us again.

Best regards,
The Blog2Social Team

[micha]

ukdj I have the same problem; can you explain how you fixed it?

[Blog2Social Support]

Hi micha, Thank you for your message. Could you please let us know which exact issue you are experiencing? Do you mean that your X post volume is displayed incorrectly, for example with a negative remaining volume, or are you currently unable to publish posts to X? Please also let us know which X Add-on package is active in your Blog2Social account and, if possible, send us a screenshot of the displayed X post volume. Best regards, The Blog2Social Team