unable to connect to Pinterest even with extension

[wirefram]

Hi
I tried just about everything and nothing works. From my admin i am asked to download the extension, i did that.
Using the extension it opens a window having nothing to do with Pinterest it's not even mentionned, It says "+ network" or "save to Blog2social" using my Blog2Social WebApp account ..
I have no idea what this account is, i am using the 30-days trial version before buying...

Help!
Tanks
Lola

[Blog2Social Support]

Hello,

thank you for reaching out and for installing our Blog2Social browser extension. Please try again to connect Pinterest with Blog2Social while the extension is installed in your browser and let me know, if this worked.

Best regards
Philippe

[wirefram]

no i can't. It's exactly like before

[Blog2Social Support]

Hello Lola,

Thank you for reaching out and your interest in Blog2Social. I have sent you an answer in a private message. Please have a look in your messages so we can solve your request.

Thanks and best regards.

Philippe

[wirefram]

hi
i dit what you suggest and there's no way to connect.
I tried on 3 differents sites, one connect but few minutes later it says the "connexion has been interrupted" and for the 2 others it keeps asking me over and over my usename and password...
I cleared the cache, deleted cookies etc. the usual whole package and it never works.
Believe me i tried everything... i have no trouble to connect to other networks and to my pinterests accounts directly from pinterest's site.
Thanks

[Blog2Social Support]

Hello Lola,

Thank you for your reply.

I have sent you an answer in a private message. Make sure you look at your messages so we can address your concern.

Thanks and best regards.
Alexander

[wirefram]

i have sent you another message as it looks like you missed my previous answer
Thanks

[Blog2Social Support]

Hello Lola,

Thank you for your reply and thanks for this feedback.

Rest assured, we received your request and will check this case further for you.
I have forwarded this case with your additional details to the IT experts of Blog2Social.

As soon as new information will be available, we will contact you as soon as possible.
Thank you for your understanding and your patience.

Please feel free to let me know if you have any other questions or suggestions about Blog2Social in the meantime.

Best regards
Alexander

[Blog2Social Support]

Hello Lola,

Thank you for your patience and understanding.

The behavior that you described is unusual, and it would be required to have access to your WordPress environment in order to look further into this case for you.

It would be awesome if you could send us a temporary guest account with admin rights for your WordPress website, if you would like us to check this case further.

We will, of course, treat your information as confidential. Rest assured, we will use this data for tests only.

You can delete the account as soon as our tests are complete.

Please be so kind as to include the login URL, login name and password of the WordPress environment in which you were able to connect your first Pinterest account. Make sure to provide us with these details via a private message in the community in order to protect your privacy.

Thank you for your understanding and your effort.
I am looking forward to your reply.

Best regards
Alexander

[wirefram]

i sent you a message, can you please reply and keep me updated if you can fix my problem?
thanks

[Blog2Social Support]

Hello Lola,

Thank you for your reply.

I have sent you a reply with further information and questions regarding your request via the private message conversation.

Best regards
Alexander

[wirefram]

still unable to connect to Pinterest...
The script connects and few seconds later it say the connection is interrupted...

[Blog2Social Support]

Hello Patricia,

Thank you for your reply and thanks for this feedback.

As already mentioned in the private conversation, the IT experts of Blog2Social adjusted the connection process. The occurring behavior in relation to your Pinterest account connection is likely related to your individual account and is no general issue or bug that is occurring in Blog2Social if you are still unable to authenticate your connection as expected after the fix. In multiple testing cases with clean Pinterest testing accounts, it was possible to connect them in Blog2Social with the Browser extension as intended.

Since this case seems to be individual and uncommon, would you please be so kind as to create a simple video screen recording of the process of connecting your Pinterest account, showing all steps and your process? You can provide us with this file via a private message in order to protect your privacy.

This would be helpful in order to be able to look further into this case for you.
Thank you for your effort and understanding.

I am looking forward to your reply.

Best regards
Alexander

[wirefram]

but i can connect to Pinterest and select the board i want to post on, the problem is the account get disconnected right away not in the process of connecting or authentification.

[Blog2Social Support]

Hello Patricia,

Thank you for your reply and thanks for this feedback.

In order to be able to follow your steps and see the behavior that is occurring for you, it would be awesome if you could create a simple video screen recording of the process of connecting your Pinterest account, showing all steps and your process.

It's ok to show the process until you face the “interrupted connection” notice.
You can also screenshot all steps if you prefer this instead of working with video recording.

Please also attach the following details:

• Date and time when you tried the connection process?
• Your location?
• Used Browser: Firefox or Chrome?
• Browser extension was used?

This information would be helpful in order to be able to look further into this case for you.

Thank you for your effort and understanding.
I am looking forward to your reply.

Best regards
Alexander