Unable to connect to Instagram

[nmarsh1000]

Hi there

My colleague and I have recently both had Instagram disconnect from Blog2Social.

I have tried to reconnect the account in Wordpress by going to Blog2Social > Social Media Networks. I have connected my Facebook profile and the business page that is associated with my profile. I click the Connect Business button next to Instagram, and a new window opens which finally loads to say 'We could not find a page related to your profile. To connect and post on a social media page with Blog2Social you need administrative or editorial rights for the respective page.'

I have followed the instructions in this article https://www.blog2social.com/en/faq/i...r%20smartphone.

The Instagram account is definitely a Business account, and the Facebook page is a Business page which is linked to my personal Facebook profile. The Instagram and Facebook pages and linked.

My login credentials are correct, and I have tested can login directly to each page using them. We are using Facebook Business Manager, and both the Facebook and Instagram pages are integrated with Business Manager. Both myself and my colleague have admin permissions on all accounts.

The Instagram account name doesn't contain any emojis. I've tried to unlink the Instagram account and relink it, but the option does not appear as described in the linked help guide on my Android phone or on desktop interface.

I'm really struggling to find the root of the issue - any advice you can offer would be greatly appreciated!

[Blog2Social Support]

Hello,

Thank you so much for reaching out and thanks for describing your request.

Due to the recent changes on the Facebook platform, some users experienced a similar issue while connecting their Instagram Business accounts.

You can also read more about it at:
Troubleshooting for Instagram and Facebook page settings
Connecting Instagram - Things to check

Please be so kind as to try the following steps, since they helped to resolve this case:

1. Unlink your Facebook page from your Instagram Business account.
2. Create a new Facebook page on Facebook.
3. Link your new created page with the individual Instagram Business account.
4. Reconnect your Instagram Business account in the Blog2Social networks overview.

Feel free to let me know if this solution solved your request or if you require further assistance regarding this matter.
Thank you for your effort and understanding.

Best regards
Alexander

[nftdecade]

Hey Blog2Social Support,

I am having the same issue with my account. I followed all the steps from your tutorials as well as steps from the comment above. I still get the error message "We don't have the permission to publish your post. Please check your authorisation." while trying to post to Instagram.

I went through the checklist and everything is set correctly on Facebook and Instagram side.

Best regards,
John

[Fiwo_Kolli]

I have the same problem since this morning!
"We don't have the permission to publish your post. Please check your authorisation."

No changes were made since last post which worked 16 hours ago and the next one.

As it seems, there's a bigger problem. So help would be nice for the paid license ;-)

[Fiwo_Kolli]

Did not change anything → it work's again!

[Blog2Social Support]

Hello,

Thank you for reaching out to us and bringing this to our attention.
Please be assured that we have received your request, and we are reviewing the cases to identify the error-causing issue.

We will notify you as soon as new information is available concerning the described behavior.

Thank you so much for your patience and understanding. We greatly appreciate it.

Best regards
Alexander

---

Hallo,

vielen Dank, dass Sie sich an uns gewandt und uns auf dieses Verhalten aufmerksam gemacht haben.

Bitte seien Sie versichert, dass wir Ihre Anfrage erhalten haben und die Fälle überprüfen, um die Fehlerursache zu identifizieren.
Wir werden Sie umgehend benachrichtigen, sobald es neue Informationen zu dem beschriebenen Verhalten gibt.

Vielen Dank für Ihre Geduld und Ihr Verständnis.

Mit freundlichen Grüßen
Alexander Badulin