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  • Telegram connection troubles

    Hello,
    We got PRO account activated + Telegram addon.
    All the social networks works just fine, only Telegram profile requests manual login and token entering. Every time you make repost you have to do it.
    We use just one Telegram account, but in the profiles list there are 4 of 5 with the same name and with the text "to reactivate this connection please upgrade" and link goes to pricing page.
    Would you please help us with this problem

  • #2
    Hello Alexandr,

    Thank you so much for reaching out and thanks for describing your request.

    I checked the applied connection slots on our end and so far I could not verify any issue. The connection quota is 1/1 in use for your Telegram connection.
    Would you please be so kind as to provide us with a screenshot of your networks overview within the Blog2Social plugin?

    You can follow this path:
    Your WordPress installation -> Blog2Social -> Networks -> Telegram

    Please be so kind as to screenshot the Telegram connections that you have mentioned in your message. In general, only one connection should be visible after connecting one Telegram account.

    Were these Telegram connections automatically created after successfully connecting your telegram account within the Blog2Social plugin?


    I am looking forward to your reply.


    Best regards

    Alexander

    Comment


    • #3
      Hi Alexander!
      Thanks for the quick reply. Here is the screen

      Click image for larger version

Name:	Blog2Social Telegram.jpg
Views:	30
Size:	85.0 KB
ID:	1647

      It looks like they created automatically.
      Looking forward to your quick reply,
      Thanks

      Comment


      • #4
        Hello Alexandr,

        Thanks for your feedback and the provided screenshot.

        Let me get that checked with our technical experts at Blog2Social and I will get back to you as soon as possible.

        Please let us know if you have more questions or if you notice something in the meantime.

        Thanks and kind regards

        Benedikt

        Comment


        • #5
          Hello Alexandr,

          Please be so kind as to delete all of your Telegram connections in your networks overview of Blog2Social by clicking on the little trash bag icon right next to them and to update to the latest Blog2Social version.
          After that you can connect your preferred Telegram connection again and the issue should be resolved.

          Please let me know if it works for you afterwards or if you have further questions.

          Best regards

          Benedikt

          Comment


          • #6
            Dear Benedikt!
            Thank you for your message. We have deleted those connections, but cannot update because we already had the latest version 6.5.7 Should we wait for the new one?

            Comment


            • #7
              Dear Alexandr,

              Thank you for your feedback.

              Since you are already using the latest version of Blog2Social, of course, you can connect your Telegram account.

              Please let me know if it works correctly afterwards or if you have any other questions.

              Best regards

              Benedikt

              Comment


              • #8
                We did as you said. Everything was deleted. Version 6.5.7

                Adding Telegram profile
                Click image for larger version  Name:	Blog2Social Telegram 1.jpg Views:	0 Size:	13.8 KB ID:	1661
                Seems like OK, but....
                As soon as we refresh the page in any way we got this
                Click image for larger version  Name:	Blog2Social Telegram 2.jpg Views:	0 Size:	15.5 KB ID:	1662
                Same problem

                Comment


                • #9
                  Hello Alexandr,

                  Thanks for letting us know about this.

                  Our technical experts at Blog2Social fixed this for you.

                  Please let me know if it's working correctly now or if you have further questions.

                  Best regards

                  Benedikt

                  Comment


                  • #10
                    Hi Benedikt!
                    Thank you very much!
                    It works fine now!
                    Thanks for your help.

                    Comment


                    • #11
                      Hi Alexandr,

                      Thank you for your feedback.

                      Great to hear that it worked out.
                      Feel free to get back to me if you have further questions about Blog2Social.

                      Kind regards

                      Benedikt

                      Comment

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