Hi there,
we are having recurring issues with our social networks routinely being disconnected on a daily basis almost and we have to re-authenticate / connect every time again. This did not happen in the beginning when we were using the plugin (< v6.5.7) but I cannot pinpoint this to a specific update / version unfortunately.
There is no error message or such, the posts are just not being shared and the green indication for an active network connection is missing and needs to be re-activated for each network.
Two things might be the culprit here:
Thanks & regards,
Henning
we are having recurring issues with our social networks routinely being disconnected on a daily basis almost and we have to re-authenticate / connect every time again. This did not happen in the beginning when we were using the plugin (< v6.5.7) but I cannot pinpoint this to a specific update / version unfortunately.
There is no error message or such, the posts are just not being shared and the green indication for an active network connection is missing and needs to be re-activated for each network.
Two things might be the culprit here:
- The WP_MEMORY_LIMIT was set to only 40M which I have now increased to 512M – could that help? Will monitor the error and let you know.
- In the troubleshooting-tab I see that the REST API / WP-JSON supposedly isn't working and in your docs you state that "WP-JSON is important, among other things, for connecting and using social media" so this should be addressed but I can verify that the endpoint is responsive – we are using "Bedrock" / a non-standard URL structure for our WP system and as such the blog URL is of the format xyz.tld/wp whilst the WP-JSON-endpoint still resides in xyz.tld/wp-json and I could imagine that might be making trouble...?
Thanks & regards,
Henning
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